FAQs

Q?

Why should I go through this whole process? Why invest my time and money in this, while my sales are acceptable?

A.

There are two ways to make money: increase sales or decrease costs. At Telnek, we offer solutions to achieve these two goals. When we are leveraging your databases and accessing your customers, we can assure to increase your income. In addition, using the information you already have in place will help reduce advertising, marketing, exhibitions, traveling and managerial costs. Using Telnek is investing in your future and making sure you are the leader of your industry.

Q?

What are the different stages of a Telnek call campaign?

A.

Here is the usual process of a Telnek customized campaign. Note that all our services are also offered separately and we will work around all your requests. For more information, please visit our Services section.

1. Creation of a powerful data management system: first, we will generate your own management system to meet you specific needs and desires.

2. Extraction of existing data: we will extract all the information in your previously existing databases.

3. All data extracted in step 2 will be integrated into Telnek’s unique management system. This will then provide you with structured, comprehensible and personalized information.

4. Campaign and material preparation: at this stage, we will create your own personalized call campaign. We will prepare documents to be sent, we will plan the contents of the confirmation and follow-up calls and we will create promotional material. In fact, this will be the time when all the necessary campaign material will be created. Finally, this phase will also be used to set your campaign goals and offer you a concrete assessment of the situation and the process.

5. Setting up the Telnek call campaign: our specialists will put your personalized campaign in action. Under your name and your banner, our team will contact your clients to obtain the coveted information.

6. Submission of reports, statistics and results: following your call campaign, we will hand you (usually using an Excel Format) all reports offering an invaluable number of results (number of calls made, number of clients reached, number of wrong numbers, answers from members/clients, etc.) In addition to this, we will provide you with all the results and information collected in your customized campaign in a simple and concrete format.

Q?

I have an already existing database and I don’t know what to do with it. Can you help me?

A.

Yes, absolutely! Clients often ask us what to do with databases collected through previous marketing campaigns. Telnek will show you exactly what to do with this mountain of priceless information. Our team of experts can accomplish all that needs to be done in order to extract information for you or can show you exactly how to do it yourself. All this to make sure you fully get to utilize your database profitability. The choice is entirely yours. At Telnek, our success is your satisfaction.

Q?

I already have an advertising agency. What more does Telnek offer me?

A.

Many of our clients have used our services as a result of repetitive failures such as unprofitable mailings, outdated telemarketing, costly advertisements and indecipherable databases. At Telnek, we work with you, for you. We offer efficient and unbeatable turnkey services. We will not dangle miracle solutions in front of you; we will offer you measurable results. That is the Telnek guarantee!

Q?

My sales department is doing great. Why should I do business with Telnek?

A.

For a sales department to be considered efficient, it must conclude a certain percentage of sales. But what about the 70% of clients who have not continued the buying process? Telnek will assist you in finding the answers and tell you how to grow your market share and ensure the loyalty of your customers. Moreover, Telnek will help you improve your delivery services and will guide you in providing exceptional customer service. Through Telnek you will become THE reference in customer service.